Privacy Policy

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Privacy Policy

Private Vacation Britain

Effective Date: 21 February 2026

Private Vacation Britain (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or book our services.

1. Who We Are

Private Vacation Britain

Castle Court

41 London Road

Reigate

Surrey

RH2 9RJ

United Kingdom

Telephone: 07931 611971

Website: https://privatevacationbritain.com

For all privacy-related enquiries, please contact us via our website contact form or by telephone.

We operate private bespoke guided tours and corporate travel services throughout the United Kingdom. All tour arrangements are inclusive of services provided by us, excluding international flights.

2. The Information We Collect

We collect personal data when you:

• Submit an enquiry form
• Book a tour or corporate service
• Call us to make a booking
• Contact us via WhatsApp
• Subscribe to updates (if applicable)

Information You May Provide:

• Full name
• Email address
• Telephone number
• Pickup and drop-off addresses
• Travel itinerary details
• Flight details
• Hotel information
• Special requirements (dietary, accessibility, preferences)
• Corporate billing details
• Payment details provided over the phone

We do not store full payment card details. Payments taken by phone are processed securely.

3. How We Use Your Information

We use your information to:

• Provide and manage your bespoke guided tour
• Arrange transport and associated services
• Confirm bookings
• Communicate itinerary details
• Process payments
• Respond to enquiries
• Manage corporate accounts
• Improve our services and website
• Comply with legal obligations

We only use your data where we have a lawful basis under UK GDPR, including:

• Contract performance
• Legal obligation
• Legitimate business interest
• Consent (where required)

4. Payment Processing

Payments are typically taken over the phone. We do not retain full card details. Payment information is processed securely and only for the purpose of completing your booking.

5. Cookies & Tracking Technologies

Our website uses cookies and tracking technologies, including:

• Google Analytics
• Google Ads
• Meta (Facebook) Pixel
• Marketing and performance tracking tools

These technologies help us:

• Analyse website traffic
• Improve user experience
• Measure advertising effectiveness
• Deliver relevant advertising

You can control cookies through your browser settings. Continued use of our website constitutes consent to our cookie usage.

6. WhatsApp & Communications

If you contact us via WhatsApp, your information is processed in accordance with WhatsApp’s privacy policies. We use WhatsApp solely to respond to enquiries and manage bookings.

7. Data Sharing

We may share your data with:

• Professional guides
• Transport providers
• Accommodation partners (where necessary)
• Payment processors
• IT and cloud service providers
• Marketing and analytics platforms

We only share information necessary to deliver your services.

We do not sell personal data.

8. Data Storage & Security

We are based in the United Kingdom. Data is stored securely using reputable cloud service providers.

We implement appropriate technical and organisational measures to protect personal data against:

• Unauthorised access
• Loss
• Misuse
• Alteration

9. How Long We Keep Your Data

We retain personal data only as long as necessary to:

• Fulfil your booking
• Meet legal and accounting obligations
• Resolve disputes
• Maintain records for business purposes

Typically, booking records may be retained for up to 6 years for accounting and legal compliance.

10. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where applicable

To exercise these rights, please contact us via our website or by telephone.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://ico.org.uk

11. Corporate Bookings

For corporate clients, we process contact and booking details in accordance with contractual arrangements. Corporate booking data is handled securely and only for legitimate business purposes.

12. International Transfers

Where service providers operate outside the UK, appropriate safeguards are in place to ensure data protection compliance.

13. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be published on our website.