Terms & Conditions

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Terms & Conditions

Private Vacation Britain

Effective Date: 21 February 2026

1. About Us

Private Vacation Britain

Castle Court

41 London Road

Reigate

Surrey

RH2 9RJ

United Kingdom

Telephone: 07931 611971

Website: https://privatevacationbritain.com

Private Vacation Britain provides private bespoke guided tours and luxury ground transportation services throughout the United Kingdom. All services are tailored to individual and corporate clients.

2. Booking & Contract

A contract between you and Private Vacation Britain is formed when:

• You confirm acceptance of our quotation, and
• Payment (deposit or full amount) is received.

All bookings are subject to availability.

We reserve the right to decline a booking at our discretion.

3. Services Provided

We provide:

• Private bespoke guided tours
• Professional private tour guides (with 20+ years’ experience)
• Luxury vehicles with professional drivers
• Corporate travel arrangements
• Hotel and airport transfers within the UK

Unless expressly stated, international flights are not included.

All itineraries are customised and may be adjusted to suit client requirements.

4. Pricing

All quotations are provided in GBP (£).

Prices include agreed services outlined in your confirmation.

Additional services requested after confirmation may incur extra charges.

We reserve the right to adjust pricing in the event of:

• Significant fuel cost increases
• Government-imposed charges
• Road toll or parking increases
• Unexpected operational costs

You will be informed before any adjustments are applied.

5. Payment Terms

Payments are typically taken securely over the phone.

We do not store full card details.

Unless otherwise agreed:

• A deposit may be required to secure your booking.
• The remaining balance must be paid before the tour date.

Corporate clients may be offered agreed invoicing terms.

Failure to make payment may result in cancellation of services.

6. Cancellation Policy

Because all tours are bespoke and reserved exclusively for you, the following cancellation terms apply:

Standard Bookings:

• More than 14 days before service date: Full refund (minus any non-recoverable pre-booked costs).
• 7–14 days before service date: 50% of total booking fee retained.
• Less than 7 days before service date: 100% of total booking fee retained.

Same-Day or No-Show:

No refund will be issued.

Non-Refundable Costs:

Pre-booked attractions, event tickets, special access passes, or accommodation secured on your behalf may be non-refundable.

7. Amendments

We will make reasonable efforts to accommodate itinerary changes.

Changes requested within 7 days of travel may incur additional charges.

Major itinerary changes may require a revised quotation.

8. Delays & Force Majeure

We are not liable for delays or failure to perform services due to circumstances beyond our control, including:

• Severe weather
• Road closures
• Traffic conditions
• Industrial action
• Government restrictions
• Public emergencies

In such cases, we will make reasonable efforts to adjust arrangements.

9. Client Responsibilities

Clients must:

• Provide accurate booking information
• Be ready at agreed pickup times
• Behave respectfully toward guides and drivers
• Comply with UK laws and regulations

We reserve the right to terminate services without refund in cases of:

• Aggressive behaviour
• Illegal activity
• Excessive intoxication
• Damage to vehicles or property

10. Liability

We carry appropriate business and vehicle insurance.

Our liability is limited to the total value of the booking.

We are not liable for:

• Loss of personal belongings
• Missed flights due to circumstances outside our control
• Third-party service failures

Clients are strongly advised to hold comprehensive travel insurance.

11. Corporate Bookings

Corporate clients may enter into separate service agreements.

Invoicing terms must be agreed in writing.

Late payments may incur administrative charges.

12. Vehicles

We provide luxury vehicles suitable for private and corporate travel.

Vehicle type may vary depending on availability but will always be of a premium standard.

13. Privacy

Personal data is handled in accordance with our Privacy Policy.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Part of the Kingdom Tours Group