Terms & Conditions

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PLEASE READ BEFORE BOOKING

Please read the below information before booking with Private Vacation Britain.

If anything is unclear please contact us and we will be happy to help.

If you have not visited the UK before, we have compiled some useful travel advice to help make your trip more enjoyable and stress-free.

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IMPORTANT

By booking your vacation with Private Vacation Britain you agree to the following terms and conditions.

If you do not agree, please do not book any tours with us.

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TOUR PAYMENT AND CANCELLATION POLICY

A 50 percent deposit is required once your itinerary is agreed and dates are booked.

Payment can be made via bank transfer or credit card.

An invoice will be emailed with payment details.

The remaining balance is due 28 days before your first service day.

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ENTRY TICKETS

All entry tickets are purchased on your behalf before arrival.

Tickets are issued in your name using your payment details.

These tickets remain your property.

Private Vacation Britain accepts no liability for these tickets.

If your trip is cancelled, tickets remain yours and no claims can be made against us.

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COMPANY RIGHTS

We reserve the right to cancel bookings if necessary.

If we cancel, our service fee will be refunded within 7 working days.

This does not include tickets, hotels, or entertainment bookings.

We also reserve the right to refuse service.

We are also part of the KPT Group Vacations Ltd.

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COMPLETION OF SERVICE

At the end of your tour you will be asked to sign a form confirming the service has been completed.

You will also confirm that payment has been made in full.

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ADMIN AND CARD FEES

All admin and card fees are included in our service fee.

No additional charges will be applied.

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HOTELS AND ACCOMMODATION

We will book accommodation on your behalf once your itinerary is agreed.

You will provide your preferred budget and hotel standard.

We will do our best to meet your requirements.

All bookings are made in your name using your payment details.

These bookings remain your responsibility.

We accept no liability for them.

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WHAT IS INCLUDED

Your package includes entry tickets.

Vehicle hire and driver guide.

Fuel and parking.

Bottled water and snacks.

Wi Fi and phone chargers.

Umbrellas hats gloves and scarves.

Congestion charges.

Breakfast is included with your hotel.

Lunch is included up to a set budget per person.

Dinner can be added if agreed.

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ATTRACTIONS

Some attractions do not allow guides inside.

In these cases your guide will explain everything before entry.

They will meet you at the exit at an agreed time.

At English Heritage and National Trust sites guides may enter with you.

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DRESS CODE

Clients must dress appropriately for their tour.

Please check the weather on the day of your tour.

Ensure you wear suitable clothing and footwear.

If unsure please contact us.

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TRAFFIC AND ATTRACTION ISSUES

We are not responsible for issues at attractions such as closures or staff shortages.

We will always try to offer alternatives where possible.

We are also not responsible for traffic delays.

We will always aim to find the safest and quickest route.

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PICKUP AND DROP OFF

Pickup will be from your hotel or residence.

Please be ready at the agreed time.

Late starts may shorten your itinerary.

Drop off is usually between 5pm and 9pm depending on your tour.

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ADDITIONAL DRIVER TIME

Additional driver time is available if you wish to extend your day.

This includes dinner or evening shows.

The rate is 250 pounds per hour unless already agreed.

Please give reasonable notice.

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DRIVERS AND VEHICLES

We will assign the most suitable driver and vehicle for your tour.

You may request a preference but this is not guaranteed.

We reserve the right to change drivers or vehicles if needed.

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VEHICLE DAMAGE AND BEHAVIOUR

Clients are responsible for any damage caused.

A 500 pound cleaning fee applies if the vehicle is soiled.

All clients must behave respectfully at all times.

Abusive behaviour will result in immediate termination with no refund.

Serious incidents may be reported to the police.

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INSURANCE AND PERSONAL ITEMS

Our drivers are insured with public liability cover.

We strongly recommend that you arrange travel insurance.

We are not responsible for lost stolen or damaged items.

Please keep valuables with you at all times.

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CLIENT SAFETY

Clients must be fit to take part in the tour.

All instructions from the guide must be followed.

Clients take part at their own risk.

We strongly advise travel insurance during your stay.